Frequently Asked Questions

Awesome Experiences takes consumer protection extremely seriously. The management team has more than 80 years combined travel experience and understands the complexities of setting up a new travel company. Any experiences that include internal flights are fully ATOL protected and those that comprise of land arrangements only are protected by Financial Failure Insurance: in the unlikely event that Awesome Experiences ceases trading, your money is protected. We also have Supplier Failure Cover in place, in the unlikely event that any of our local suppliers cease trading. See our Financial Protection page for more information.

We are not yet a member of ABTA, but intend to join this trade organisation and some others over the months ahead. Our financial protection is currently supplied through our CAA ATOL membership and through Financial Failure Insurance, which is a legally recognised alternative route to ABTA bonding for providing consumer financial protection.

We have ATOL membership to cover packages that include internal flights. Our ATOL number is ATOL 11397. Please see our Financial protection page for more information. When an experience is covered, an ATOL certificate will be issued to you electronically. Please take this certificate with you when you travel. For more information about ATOL please visit www.caa.co.uk/ATOL-protection.

Awesome Experiences is constantly adding new and unique experiences to its programme. While we use trusted suppliers, it is not always possible to test every element of our experiences personally prior to initial departures. Pioneers Club membership allows you to travel at a reduced rate while helping us maximise the quality and ‘awesomeness’ of our experiences by offering feedback on your trips. Pioneers Club membership costs £100 for up to 2 people and once registered you will receive three electronic discount voucher codes that allow you to book Pioneers Club experiences at exclusive prices (typically around 20% below our normal pricing levels).The vouchers are valid for one year from the date of joining. As a Pioneer, we ask for your assistance with refining our experiences by giving us detailed feedback to us on where we could have improved your Experience and what extra elements that are available at the destination could be added to make the experience even more ‘awesome’. Eligible experiences are clearly described as Pioneers Experiences. More information can be found in the Pioneers Club area of the website.

Our detailed itineraries set out exactly what is included in each experience, as this varies according to destination and activities. Most of our experiences offer three alternative hotel quality levels: Classic, Premium and Deluxe, allowing travellers to customise their trips according to budget. Many itineraries have optional extras, which are priced separately. Excursions and transfers are private where possible. Feel free to contact us with any queries about what is included before booking.

We take full payment at the time of booking. This allows us to secure all the separate aspects of your Awesome Experience and quickly confirm your booking, as well as simplifying the whole process. Your money is fully protected throughout: see our Financial Protection page for more information about this. We accept credit card bookings at no surcharge if you wish to spread payments over a period of time.

Yes, we offer discounts for our new experiences via the Pioneers Club. See our website for details of how to join. We also run special offers from time to time. Join our mailing list, follow us on Facebook, Twitter and Instagram or check the website to be kept up to date.

Your payment will be taken via Paypal, and you can either pay with your PayPal account or any major debit or credit card. We do not charge fees for any of these payment options.

You will never be asked for more money once you have paid for your Awesome Experience, but the nature of working with multiple currencies and suppliers means that tour prices can fluctuate after they have gone on sale, depending on a number of factors including availability and exchange rates. Unfortunately we are unable to refund the difference in price on any confirmed bookings if the cost of a trip decreases after purchase.

For more information, please see our Terms & Conditions.

Please contact us if you believe there has been an error in payment.

You will receive a payment confirmation email receipt from PayPal once you have paid for your Awesome Experience. We will send a separate Booking Confirmation email (usually within a maximum of two working days). If you are booking an experience that includes one of more internal flights, you will also be emailed an ATOL certificate, as required by the CAA.

For more information, please see our Terms & Conditions.