Frequently Asked Questions

You will have the option to choose a single or twin/double room at the time of booking. You can request a preference for twin beds or one double or king bed, and this will be noted and passed on to our suppliers but cannot be guaranteed.

See our Hotels page for more information on facilities at our partner hotels.

You can choose between Classic, Premium or Deluxe hotels on applicable experiences: these are listed on our Hotels page. You will be allocated hotels of your chosen quality category, depending on room availability at the time of booking. Our chosen hotels are all of the best standard within their category. Should none of the hotels listed on our Hotels page be available at the time of booking, we will contact you as quickly as possible and offer you alternative options or a full refund.

Yes. We’ll send a list of the hotels you’ll be staying at when your booking is confirmed.

It’s possible to book extra accommodation on some experiences: sometimes this is available as a standard optional extra during the booking process. Otherwise, please contact us for more information or make a special request in our ‘Tailored’ section. We have arranged early or late check-ins for some of our trips, and if they are included in the price it will be specified in the itinerary. We are also able to offer extensions to some trips, for travellers who wish to spend more time discovering a destination. These are normally offered as Extended Stay experiences.

If you have preferences, for example rooms on a high floor away from the lifts, please advise these in our Special Requests section when prompted during checkout. All preferences are subject to availability and may incur a supplement. For example, if you request a sea view and the price is based on a mountain view, then it is likely to be at a supplement. All our hotels (except where stated otherwise, such as tea houses/guesthouses in the Himalayas) offer ensuite facilities.